Connected CX helps businesses connect the dots between it’s purpose and people to increase profits.

A specialist in people experience, both customer and employees, Connected CX have twenty-five years experience of solving business problems with people centric solutions. Our “3 Ps” Formula for Success will help you to:

• Reduce customer and employee churn
• Increase employee engagement 
• Improve cross team collaboration
• Increase people retention (employees & customers)
• Increase customer advocacy & loyalty
• Increase customer value 
• Improve customer reviews 
• Reduce costs
• Improve employee morale
• Improve employee productivity & value
• Improve organisational focus on the customer
• Increase profits
• Improve critical metrics e.g., Net Promoter Score, Customer Satisfaction Scores, Net Easy Scores.

Our services include:

• Full consulting service from diagnostic to solution implementation driving results
• Experience management workshops for SMEs – learn how to create customer personas, map out journeys to identify simple opportunities to improve their experience with your business, increasing loyalty and advocacy.
• Experience benchmarking – an audit of your business identifying opportunities to improve and retain your customers and employees for longer, increasing their value and your profits.
• Improve employee self awareness, teamwork & collaboration, sales success and management/leadership effectiveness with Everything DiSC® and the The Five Behaviors® (all programmes are created for the outcome you wish to achieve, fully personalised to your business.

Certified practitioner in:

• Everything DiSC® the premier personal development learning experience that helps your people better understand themselves and others, empowering them to work better together no matter where they are.
• The Five Behaviors® – Transform teams with this powerful and approachable model that drives team effectiveness and productivity. 87% of Five Behaviours learner’s say so.