We’re Connected CX.
We’re here to support your business in achieving those goals. We’ll bring you success by focusing on what really matters – your customer and employees.
We’ll help you build strong relationships with your clients – relationships that last.
We help you solve the problems of:
- Declining or stagnating revenue
- High customer or employee turnover
- Declining customer satisfaction
- Internal conflict/low team morale
Our approach?
Everything we do is data driven. We use insights to identify opportunities to improve using customer experience frameworks:
- Customer experience strategy creation
- Voice of the Customer program creation and implementation
- Customer persona creation to understand your customers better
- Customer journey mapping to uncover hidden opportunities
- Customer value proposition creation and embedding in your business
If you have employees in your business, ensuring they are fully trained in delivering a great customer experience is key.
We help you with that. From our Everything DiSC® training as a certified partner, improving team communication to The Five Behaviours® model, improving team collaboration and ways of working, we ensure your teams are sufficiently skilled to consistently deliver great customer experiences.
Here’s what our clients say about us:
5 star reviews on Google
“We have worked with Clare twice now and what a joy it has been! She has really helped us see our value from a different perspective and also helped us to really think about our customers in a new and much more relevant way. She is engaging and fun and we have all felt very comfortable in her workshops to express what we are, think and feel. We highly recommend Connected CX.” Cheryl Parish, Industrious Recruitment
“Thanks so much Clare, working with you is just fantastic. There’s so much for me to use to make the shop environment better for staff and in turn to give customers the best experience. Love it!!. I also shared how good you are with a friend of mine. They haven’t done any surveys or studies around the customer experience – I know you can help them!” Georgina Evans, Head of Retail, Crisis UK.
“10/10! Nothing can be improved, we had a great experience and lots to get stuck into, job done thank you! Highly recommend.” John King, T King Associates
“I had the pleasure of an ‘Impact hour’ and within the first few minutes I had the tools to move forward with my key objective. I highly recommend Connected CX.” Laura Laws dipffs, Stephanie Price Wealth Planning
